jyaya9 Privacy
Policy

When you register an account, make deposits or withdrawals, play games, or contact our support team at jyaya9, we collect certain categories of personal data. The specific data collected depends on how you interact with the Platform. Below is a comprehensive overview of the categories of personal data jyaya9 may collect and the circumstances under which each category is obtained.

1.1 Registration Data

When you create a jyaya9 account, we collect the following information that you provide directly:

• Full legal name
• Date of birth (used to verify that you are 18 years of age or older)
• Mobile phone number (used for account access, two-factor authentication, and support communications)
• Email address (if provided, used for account communications and support)
• Preferred currency (BDT) and payment method preferences
• Username and password (password is stored in hashed, non-reversible form — jyaya9 support staff cannot read your password)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) and anti-money-laundering compliance procedures, jyaya9 may request the following documents:

• A copy of a government-issued photo ID such as a Bangladesh National Identity Card (NID), passport, or driving licence
• Proof of address (for example, a recent utility bill or bank statement)
• Proof of payment method ownership (for example, a screenshot of a bKash or Nagad account registered in your name)

KYC documents are used solely for identity verification, fraud prevention, and compliance purposes. They are not used for marketing and are not shared with any third party except where required by law or by our regulated payment processing partners.

1.3 Transaction Data

jyaya9 maintains records of all financial transactions associated with your account, including:

• Deposit amounts, timestamps, payment method used, and transaction reference numbers
• Withdrawal requests, amounts, timestamps, and processing status
• Bonus credits, wager history, and cashback calculations
• Betting history across all sports markets and casino games

1.4 Technical and Device Data

When you access jyaya9 via browser, we automatically collect certain technical data including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system version, and browser version
• Session timestamps, pages visited, and in-session navigation patterns
• Referral URL (the page or link that directed you to jyaya9.net)

This technical data is used for security monitoring, fraud detection, platform performance optimisation, and anonymised analytics. It is not used to build individual marketing profiles.

1.5 Customer Support Data

When you contact the jyaya9 support team via email or live chat, we retain records of those communications, including the content of your messages, timestamps, and any attachments or screenshots you provide. These records are kept to ensure continuity of support and to resolve any disputes that may arise from prior interactions.

jyaya9 does not sell, rent, or trade your personal data to third parties. We share personal data only in the specific, limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Payment Processors

To process BDT deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, jyaya9 shares the minimum necessary transaction data with the relevant payment processor. These partners operate under their own privacy policies and are bound by applicable financial data protection standards including PCI-DSS for card transactions.

3.2 Game Providers

To facilitate game sessions, jyaya9 shares a pseudonymous player identifier and relevant session data with game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers do not receive your full name, mobile number, or payment details. Game session data shared with providers is used solely to deliver and record game outcomes.

3.3 Legal and Regulatory Disclosure

jyaya9 may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required by applicable law, court order, or regulatory directive. In such cases, jyaya9 will disclose only the minimum data required to comply with the legal obligation and will notify the affected player where permitted by law to do so.

3.4 Anti-Fraud and AML Screening

jyaya9 may share data with industry anti-fraud and anti-money-laundering screening services for the purpose of detecting and preventing financial crime. Such sharing is conducted under strict data-sharing agreements and the data is used only for the stated compliance purpose.

jyaya9 takes the security of your personal data seriously and implements a layered set of technical and organisational safeguards to protect your information against unauthorised access, disclosure, alteration, or destruction.

5.1 Technical Safeguards

• Transport encryption: All data in transit between your device and jyaya9 servers is encrypted using TLS 1.2 or higher (256-bit SSL). The padlock icon in your browser address bar confirms this protection is active.
• Password hashing: Account passwords are stored using a strong, one-way cryptographic hashing algorithm. jyaya9 staff cannot retrieve or read your password in plain text.
• Database encryption: Sensitive fields in jyaya9's databases — including KYC document references and payment method identifiers — are encrypted at rest.
• Access controls: Access to personal data within jyaya9's internal systems is restricted on a strict need-to-know basis. Staff access to player data is logged and audited.
• Intrusion detection: jyaya9's infrastructure is monitored 24/7 for anomalous activity, unauthorised access attempts, and potential security incidents.

5.2 Organisational Safeguards

• All jyaya9 staff and contractors who handle personal data are bound by confidentiality obligations.
• Third-party service providers who process data on behalf of jyaya9 are required to maintain equivalent data security standards and are bound by data processing agreements.
• jyaya9 conducts periodic internal reviews of its data security practices to identify and address vulnerabilities.

5.3 Data Breach Response

In the event of a personal data breach that poses a material risk to affected players, jyaya9 will notify affected account holders as promptly as practicable via their registered contact details. The notification will describe the nature of the breach, the categories of data affected, and the steps jyaya9 is taking in response. Players are encouraged to report any suspected account compromise or unusual account activity to [email protected] immediately.

jyaya9 respects your rights over your personal data. The following rights are available to all registered players and site visitors in relation to the personal data jyaya9 holds about them:

7.1 Right of Access

You have the right to request a copy of the personal data jyaya9 holds about you. Upon receipt of a verified access request, jyaya9 will provide a summary of the data held within a reasonable timeframe. Access requests can be submitted by email to [email protected] with the subject line "Data Access Request".

7.2 Right to Rectification

If you believe that any personal data jyaya9 holds about you is inaccurate or incomplete, you have the right to request correction. Minor corrections (for example, updating your phone number) can often be made directly within your account settings. For corrections to core identity data (name, date of birth), please contact [email protected] with supporting documentation.

7.3 Right to Erasure

In certain circumstances, you have the right to request that jyaya9 delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been processed unlawfully. Note that jyaya9 may be required to retain certain data for legal compliance purposes (for example, AML transaction records) even where a deletion request is submitted. In such cases, jyaya9 will inform you of the specific retention obligation and delete the data as soon as that obligation expires.

7.4 Right to Restriction of Processing

You have the right to request that jyaya9 restrict the processing of your personal data in specific circumstances, for example while a rectification request is under review, or where you have objected to processing and jyaya9 is assessing whether a legitimate interest overrides your objection.

7.5 Right to Object

Where jyaya9 processes your data on the basis of legitimate interest, you have the right to object to that processing at any time. jyaya9 will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

7.6 Right to Withdraw Consent

Where jyaya9's processing of your data is based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to the withdrawal. To withdraw consent, contact [email protected] or update your account notification preferences.